Responsible Gaming at tk1o — Play Smart, Stay Safe

At tk1o, responsible gaming is not a policy we keep in small print — it is a core part of how we build and operate our platform for Bangladesh players. We believe that the best gaming experience is one where players are fully informed, in control of their spending, and never at risk of harm. We invest in tools and processes that allow every player to set their own boundaries and step back whenever they feel it is the right thing to do.

We understand that gambling can become a problem for a small number of players, and we take that seriously. Our responsible gaming programme gives you direct access to deposit limits, loss limits, session time reminders, cooling-off periods and full self-exclusion — all manageable from within your account. We also train our support team to recognise the signs of problem gambling and respond with care and sensitivity to any player who reaches out for help.

tk1o offers a full suite of responsible gaming tools designed to help you stay in control. All tools are available directly in your account settings and take effect immediately when applied.

The tk1o platform is strictly available to adults aged 21 years and above only. This is a firm requirement, not a guideline. We apply robust age verification during the account registration and KYC process to ensure compliance with our minimum age policy across Bangladesh.

If you share a device with younger family members, we strongly recommend enabling parental controls at the operating system or browser level to prevent accidental access to gambling platforms. Tools like parental control software can help restrict access effectively at home.

Setting limits is one of the most effective ways to stay in control of your gambling budget. tk1o allows you to configure three types of deposit limit directly in your account settings, all of which take immediate effect when set and can only be reduced — not increased — without a mandatory waiting period.

Sometimes the right move is to step away entirely. tk1o offers three levels of account pause or closure, ranging from a short cooling-off break to a permanent self-exclusion. All of these are available to any player at any time, with no questions asked.

To request a time-out or self-exclusion, contact our support team at [email protected] with the subject line "Self-Exclusion Request" or adjust the settings directly within your account. Our team will action your request promptly and with full confidentiality.

Problem gambling can affect anyone, regardless of income or background. Recognising the warning signs early makes it much easier to take action before the situation becomes serious. If any of the following apply to you or someone you know, please seek help.

• 💸Gambling with money intended for essential expenses such as rent, food, utilities or family needs.
• 😟Feeling anxious, irritable or depressed when not gambling, or using gambling to escape stress or problems.
• 🔄Chasing losses — continuing to gamble in an attempt to win back money that has already been lost.
• 🙈Hiding gambling activity from family members or close friends, or lying about how much time or money is spent gambling.
• ⏰Spending increasing amounts of time gambling, neglecting work, studies, family or personal responsibilities as a result.
• 🏦Borrowing money, taking loans or selling assets to fund gambling activity.

Most tk1o players in Bangladesh enjoy gambling as a form of entertainment and never experience problems. These practical tips can help you keep it that way.

• ✅Set a strict budget before you start playing and never exceed it, regardless of whether you are winning or losing.
• ✅Think of gambling as entertainment with a cost — like going to the cinema or watching a BPL match — not as a way to make money.
• ✅Take regular breaks during play sessions and use the session timer feature in your account to remind yourself when to stop.
• ✅Never gamble while under the influence of alcohol, or when you are feeling emotionally distressed, angry or upset.
• ✅Balance gaming with other leisure activities — sports, family time, reading, or social activities with friends in Dhaka, Chittagong or wherever you are based.
• ✅Never borrow money to gamble. If you have reached your deposit limit and feel tempted to find other funds, that is a clear signal to take a break.

If you feel that gambling is starting to affect your finances, your relationships or your mental health, please do not hesitate to contact the tk1o support team. All enquiries are handled with complete confidentiality and without judgment. Our team is trained to help you access the right tools quickly and sensitively.

We respond to all responsible gaming requests as a priority. If you contact us outside of peak hours (Bangladesh Standard Time, UTC+6), we will get back to you as soon as possible and always within 24 hours. You do not need to explain yourself in detail — simply telling us you need a break is enough for us to act immediately.