tk1o Privacy Policy — Your Data, Your Rights

This Privacy Policy ("Policy") describes how tk1o ("we", "us", "our") collects, processes, stores, shares and protects personal data belonging to users ("you", "Player") of the tk1o website and associated services available at https://tk1o.pro (collectively, the "Platform"). This Policy applies to all registered users, prospective users, and visitors to the Platform.

By creating an account on tk1o or by continuing to use the Platform, you acknowledge that you have read this Policy and consent to the processing of your personal data in the manner described herein. If you do not agree with the terms of this Policy, you should not use the Platform. We recommend you read this Policy in full and revisit it periodically, as it may be updated from time to time.

Depending on how you interact with the tk1o Platform, we may collect the following categories of personal data. We collect only the data that is necessary for the purpose for which it is being collected.

tk1o collects personal data through the following means. We are transparent about each collection method and do not use covert or deceptive practices to obtain your data.

• Directly from you during registration, KYC verification, account management, deposit and withdrawal processes, and when you contact our support team.
• Automatically via technical systems when you access or use the Platform, including cookies, server logs, session tracking tools and analytics software.
• From third-party payment providers (such as bKash, Nagad and Rocket) in connection with deposit and withdrawal transactions. These providers share only the minimum data necessary to confirm transaction status.
• From fraud prevention, identity verification and risk management service providers where we engage them to help us fulfil our compliance and security obligations.

tk1o processes your personal data for specific, defined purposes only. We do not use your data beyond what is described below and do not repurpose data without informing you where required by applicable law.

• To create and manage your account, verify your identity through KYC procedures, and administer your use of the Platform in accordance with our Terms and Conditions.
• To process deposits, withdrawals and other financial transactions on your account, and to investigate and resolve any payment disputes or discrepancies that may arise.
• To comply with our legal and regulatory obligations, including anti-money laundering (AML) requirements, fraud prevention obligations, and any reporting duties imposed by applicable law.
• To provide customer support, respond to your enquiries and complaints, and communicate with you about your account or our Services where necessary.
• To send you promotional communications and personalised offers where you have opted in to receive such communications. You may withdraw your consent to marketing at any time by contacting support or adjusting your account notification settings.
• To monitor gameplay patterns and Platform usage for the purposes of responsible gaming, security monitoring, fraud detection and the ongoing improvement of our services.

tk1o relies on the following lawful bases to process your personal data. Each processing activity is tied to one or more of these bases, and we do not process data without a valid lawful basis.

• Contractual necessity — processing required to perform our contract with you, including account management, payment processing and service delivery.
• Legal obligation — processing necessary for tk1o to comply with its legal and regulatory duties, including AML screening, KYC verification and fraud prevention requirements.
• Legitimate interests — processing for fraud detection, security monitoring, product improvement and responsible gaming monitoring, where our legitimate interests are not overridden by your rights.
• Consent — for optional marketing communications and personalised promotional offers. Where we rely on consent, you may withdraw it at any time without affecting the lawfulness of processing carried out before withdrawal.

tk1o does not sell your personal data. We share your data only in the limited circumstances described below, and only with parties who are contractually bound to handle it securely and in accordance with applicable data protection standards.

• Payment service providers (bKash, Nagad, Rocket and other banking partners) who process transactions on our behalf. These providers receive only the data necessary to facilitate the specific transaction.
• Identity verification and KYC service providers who assist us in complying with our legal obligations to verify player identity and age before enabling access to real-money gaming.
• Fraud prevention and security monitoring providers who help us identify and prevent fraudulent activity, money laundering and other prohibited conduct on the Platform.
• Law enforcement, regulatory authorities and courts where we are required by applicable law to disclose personal data, or where we have a good-faith belief that disclosure is necessary to protect the rights, safety or property of tk1o, our users, or the public.

The tk1o Platform uses cookies and similar tracking technologies to deliver core functionality, improve user experience, and gather analytics data. A cookie is a small text file placed on your device by our web server when you visit the Platform. We use the following types of cookies.

• Essential cookies — strictly necessary for the Platform to function. These include session management cookies that keep you logged in, security tokens and load-balancing cookies. These cannot be disabled without breaking core Platform functionality.
• Analytics cookies — used to collect aggregated, anonymised information about how visitors use the Platform. This helps us identify which features are most used, where users encounter issues, and how we can improve the overall experience.
• Preference cookies — used to remember your settings and preferences, such as language selection and display options, so you do not need to reconfigure them on each visit.

You may control or disable non-essential cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the Platform. Essential cookies cannot be disabled as they are required for the Platform to operate correctly. By continuing to use the Platform, you consent to the use of cookies as described in this Policy.

tk1o takes the security of your personal data seriously and implements a range of technical and organisational measures to protect it against unauthorised access, disclosure, alteration or destruction. Our security measures include SSL/TLS encryption for all data transmitted between your device and the Platform, secure server infrastructure, access controls limiting staff access to personal data on a need-to-know basis, regular security assessments, and monitoring systems designed to detect and respond to potential security incidents in a timely manner.

While we take all reasonable steps to protect your data, no method of transmission over the internet or method of electronic storage is completely secure. In the event of a data security incident that is likely to result in a high risk to your rights and freedoms, tk1o will notify you without undue delay and take all necessary steps to contain and remediate the incident.

tk1o retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required to comply with applicable legal, regulatory, tax or accounting obligations. The retention period for account data and transaction records is typically five (5) years from the date of the last transaction or account closure, whichever is later, in order to satisfy applicable financial record-keeping requirements.

Once the applicable retention period has elapsed and there is no longer a lawful basis to retain your data, tk1o will securely delete or anonymise your personal data so that it can no longer be associated with you. Where data is anonymised rather than deleted, it may be retained and used for statistical and analytical purposes without restriction.

As a user of the tk1o Platform, you have a number of rights in respect of your personal data. These rights are described below. To exercise any of these rights, please contact us at [email protected]. We will respond to all valid requests within a reasonable timeframe.

To exercise any of the above rights, please email our support team at [email protected] with the subject line "Data Rights Request" and a description of the right you wish to exercise. We may need to verify your identity before processing your request. We will respond within a reasonable period and, where we are unable to comply with a request, we will explain why.

The tk1o Platform is strictly intended for adults aged 21 and above only. We do not knowingly collect, process or retain personal data from individuals under the age of 21. If you are under 21, you must not use the Platform or provide any personal data to us. If we become aware that we have inadvertently collected personal data from a person under the minimum age, we will take immediate steps to delete that data and close the associated account. If you are a parent or guardian and believe that a minor under your care has registered on the Platform, please contact us immediately at [email protected] so we can take prompt action.

tk1o reserves the right to update or amend this Privacy Policy at any time. When we make material changes to this Policy, we will update the effective date at the top of this page and, where appropriate, notify registered users via platform notification or email. We encourage you to review this Policy periodically to stay informed about how we protect your data.

Your continued use of the tk1o Platform following the publication of a revised Privacy Policy constitutes your acceptance of the updated terms. If you do not agree with any changes to this Policy, you should stop using the Platform and may request account closure by contacting our support team. It is your responsibility to check this page regularly for updates.

If you have any questions about this Privacy Policy, wish to exercise your data rights, or have a concern about how tk1o handles your personal data, please contact our support team. We aim to respond to all data-related enquiries within 72 hours (Bangladesh Standard Time, UTC+6).

Email: [email protected]